For any questions, you can contact the corresponding department in the following telephone numbers:
|Switchboard||91 709 5000|
|Legal||91 709 5110|
|Administration||91 709 5209 / 5210|
|Sales & Relationship Management||91 709 5251|
|Product||91 709 5220|
|Entities||91 709 5936|
|Custody||91 709 5920|
|Corporate Actions||91 709 5230|
|Primary & Internal Control||91 709 5934|
|Cross Border Services (CBS)||91 709 5200|
|Production (Systems)||91 709 5422 / 5424|
|Monitorization and Control (PTI)||91 709 5320|
|FAX||91 709 5250|
In the event that an entity, issuer or user of the services provided by IBERCLEAR may wish to make a complaint regarding the development of its services or the performance of its participant entities, it must refer it in writing to:
- Entities Department of IBERCLEAR. Plaza de la Lealtad 1, 28014 Madrid; or
- By e-mail to firstname.lastname@example.org
The person making the complaint must idetify himself informing, where appropriate, the name of the company to which he belongs. This communication must include the facts and reasons in detail supporting the complaint and all the documentation that may be considered relevant in the procedure and for the resolution of the complaint.
Once the complaint is received, it will be analysed and, if necessary, additional information will be requested from the participants involved in it.
Within a reasonable period of time, which should not exceed two months from receipt of the complaint, IBERCLEAR will provide a reasoned written response.